Privacy Policy

PontePatros Ltd ('we', 'our', 'us') is a UK-based sustainability and retrofit coordination company that provides digital tools to support energy efficiency, home retrofit, and decarbonisation initiatives.

Registered Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: info@pontepatros.com

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2. What Information We Collect

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We may collect and process the following types of information:
• Personal Information: name, email, phone, address, and responses to forms.
• Technical and Usage Information: browser type, IP address, cookies, and usage data.
• Data from IoT Devices: anonymised temperature, humidity, CO₂, VOCs, and moisture levels for environmental analysis.

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3. How We Use Your Data

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• Assess eligibility for retrofit and sustainability schemes.
• Connect residents with local authorities, funding, and approved installers.
• Monitor retrofit performance and report on environmental outcomes.
• Communicate updates, opportunities, and collect feedback.
• Comply with legal or regulatory requirements.

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4. Legal Basis for Processing

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• Consent – when you opt-in for communications or monitoring.
• Contract – to provide requested services.
• Legitimate Interest – to improve platform performance and outreach.
• Legal Obligation – for compliance with government or partner requirements.

 

5. Data Sharing and Third Parties

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We may share your data securely with:
• Local authorities, retrofit partners, and accredited installers.
• Technology partners 
• Government or funding bodies where reporting is required.

All partners must comply with UK GDPR and equivalent privacy standards.

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6. Data Retention

 

Data is retained only as long as necessary for its purpose or legal compliance. Environmental and analytical data may be anonymised for research or policy reporting.

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7. Your Rights

 

Under UK GDPR, you have the right to:
• Access, correct, or delete your data.
• Withdraw consent at any time.
• Object to or restrict processing.
• File a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact hello@pontepatros.com.

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8. Cookies and Analytics

 

We use cookies to improve website functionality and analyse traffic. You can disable cookies in your browser settings.

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9. Data Security

 

All data is securely stored on encrypted servers hosted in the UK or EU. Access is restricted to authorised personnel only.

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10. Updates to This Policy

 

This Privacy Policy may be updated periodically to reflect service or legal changes. The latest version will always be available on our website.